Skills & Competencies for Shop Service Technician II

Shop Service Technician II job profile

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JOB SUMMARY for Shop Service Technician II

Removes, installs, diagnoses, repairs, disassembles, assembles and performs failure analyses of all heavy equipment including engines, hydraulics, and transmissions.

JOB RESPONSIBILITIES for Shop Service Technician II

Must be competent in fuel systems, engine groups, failure analysis.

Shop Service Technician II SALARY RANGE

BASE 50%
$63,221
TOTAL 50%
$64,334
Job Level
A02
Job Code
SC16000536
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Shop Service Technician II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Shop Service Technician II skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 hard skills or competencies (industry competencies) for Shop Service Technician II

1 Industry Competency – Spare Parts Inventory Management
Proficiency Level -1
Skill definition-Monitoring and controlling inventory and quality of parts to ensure the availability of spares for maintenance and repairs of the plant and machinery.
Level 1 Behaviors
(General Familiarity)
Cites the scope of spare parts management, including classification, procurement, and quality inspection.
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Level 2 Behaviors
(Light Experience)
Assists in spare parts classification to support defining and maintaining safety stock.
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Level 3 Behaviors
(Moderate Experience)
Analyzes spare parts usage data to identify trends and improve forecasting accuracy.
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Level 4 Behaviors
(Extensive Experience)
Adopts cost-effective practices for spare parts procurement and inventory management.
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Level 5 Behaviors
(Mastery)
Builds stocking policies to guarantee the availability of spare parts and control inventory costs.
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2 Industry Competency – Heavy Equipment Repair
Proficiency Level -2
Skill definition-Applying the knowledge, equipment, methods and tools to enable industrial pieces of machinery to get working again in the event of breakdowns.
Level 1 Behaviors
(General Familiarity)
Describes mechanical principles to complete repairs on heavy-duty equipment.
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Level 2 Behaviors
(Light Experience)
Documents safety regulations in operating and maintaining heavy equipment.
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Level 3 Behaviors
(Moderate Experience)
Leads analysis in cause of mechanical failure that lead to potential repairs.
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Level 4 Behaviors
(Extensive Experience)
Designs widely applicable training for the replacement and repair of heavy machinery.
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Level 5 Behaviors
(Mastery)
Conceptualizes new methods for testing heavy machinery after being repaired.
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3 Shop Service Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Shop Service Technician II
Proficiency Level - 4
5 Competency for - Shop Service Technician II
Proficiency Level - 5

2 general skills or competencies (Job family competencies) for Shop Service Technician II

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -2
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Cites the best practices used in improving customer satisfaction.
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Level 2 Behaviors
(Light Experience)
Adheres to our policies in providing customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Analyzes survey results to identify opportunities in improving customer service and satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to measure the effectiveness of customer satisfaction.
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Level 5 Behaviors
(Mastery)
Constructs innovative solutions and effective interventions to drive customer satisfaction.
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2 Job Family Competencies – Safety Policies and Procedures
Proficiency Level -2
Skill definition-Establishing and implementing clear safety policies and procedures to effectively manage hazards and risks associated with the business operations.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices for developing safety policies and procedures.
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Level 2 Behaviors
(Light Experience)
Follows established safety policies and procedures when handling hazardous materials.
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Level 3 Behaviors
(Moderate Experience)
Drafts standard operating procedures to ensure seamless implementation of safety policies.
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Level 4 Behaviors
(Extensive Experience)
Delivers clear interpretation of safety policies, procedures, and reports to all junior managers and staff.
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Level 5 Behaviors
(Mastery)
Conceptualizes innovative ways to drive continuous improvements in our safety policies and procedures.
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3 Shop Service Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Shop Service Technician II
Proficiency Level - 4
5 Competency for - Shop Service Technician II
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Shop Service Technician II

1 Core Competencies – Scheduling
Proficiency Level -1
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Cites examples of effective scheduling skills, including data entry, customer service, and appointment setting.
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Level 2 Behaviors
(Light Experience)
Documents different kinds of communications related to work schedules, such as memos, emails, and reports.
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Level 3 Behaviors
(Moderate Experience)
Administers phone calls and emails to respond to customers' inquiries regarding upcoming or scheduled appointments.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with workforce management professionals to integrate scheduling optimization tools.
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Level 5 Behaviors
(Mastery)
Authorizes the planning schedules of companies and organizations that operate in various industries.
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2 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
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Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
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Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
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3 Shop Service Technician II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Shop Service Technician II
Proficiency Level - 4
5 Competency for - Shop Service Technician II
Proficiency Level - 5

Summary of Shop Service Technician II skills and competencies

There are 10 hard skills for Shop Service Technician II, Spare Parts Inventory Management, Heavy Equipment Repair, Automotive Engine Repair, etc.
2 general skills for Shop Service Technician II, Customer Satisfaction, Safety Policies and Procedures.
9 soft skills for Shop Service Technician II, Scheduling, Standard Operating Procedures (SOP), Attention to Detail, etc.
While the list totals 21 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Shop Service Technician II, he or she needs to be proficient in Scheduling, be proficient in Standard Operating Procedures (SOP), and be proficient in Attention to Detail.

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